Returns, Refunds & Cancellations Policy
Sam's Club is committed to offering quality products and services at an exceptional value. Our goal is to ensure that products and services meet or exceed our member's expectations on quality and performance. One way that we do this is through the Sam's Club 100% Member Satisfaction Guarantee and 100% Merchandise Satisfaction Guarantee programs exclusive to active members.
Photo items cannot be returned. If you are unsatisfied with your photo order, please take a picture of your photo item for record and contact Member Care.
Member Care can be reached at 1-888-746-7726. Please state "Photo Order" to be connected to Photo Member Support for assistance.
Hours of operation:
Monday – Saturday 7:00 a.m. - 11:00 p.m. CST
Sunday 10:00 a.m. - 7:00 p.m. CST
Note: For inquiries on specific orders, please have your confirmation number available. Your confirmation number can be found in your confirmation email and on the Order Status page.